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When you entrust your vehicle to an auto transport company, staying informed about its location and status becomes a top priority. Modern vehicle tracking technology has revolutionized the car shipping industry, giving customers unprecedented visibility into their shipment’s journey. Whether you’re moving across state lines or shipping a vehicle coast-to-coast, understanding how to track your car during transport ensures peace of mind and helps you plan accordingly.
Why Vehicle Tracking Matters in Auto Transport
Vehicle tracking isn’t just a convenience—it’s an essential service that protects both customers and transport companies. GPS tracking has become the most important and useful feature in the transportation industry, offering peace of mind and security features throughout your vehicle’s journey.
Benefits of Vehicle Tracking:
- Real-time location updates keep you informed every step of the way
- Delivery time estimates help you plan your schedule
- Route transparency shows exactly where your vehicle travels
- Security assurance provides immediate alerts for any unexpected delays
- Documentation access gives you instant access to pickup and delivery records
Types of Vehicle Tracking Systems Available
Understanding the different tracking methods helps you choose the right transport service for your needs. Vehicle tracking during transit typically involves a combination of GPS technology, digital tracking portals, and manual driver updates.
GPS-Based Tracking Systems
Real-Time GPS Tracking Many car carriers have GPS devices installed, allowing real-time updates that show your vehicle’s exact location on an interactive map. This premium tracking option provides:
- Live location updates every 15-30 minutes
- Route visualization with estimated arrival times
- Instant notifications for pickup and delivery milestones
- 24/7 access through mobile apps or web portals
Passive GPS Tracking Passive GPS tracking updates the vehicle’s location occasionally, usually after some time, providing detailed progress display during the shipment period. While not live, this method offers:
- Periodic location updates (every few hours)
- Historical route information
- Lower cost alternative to real-time tracking
- Battery-efficient tracking devices
Alternative Tracking Methods
Cellular Network Tracking Cellular tracking utilizes cellular networks to transmit location information, offering another viable option for monitoring shipments within areas covered by cellular networks. This system provides:
- Reliable coverage in populated areas
- Cost-effective tracking solution
- Good accuracy within cellular network range
- Backup option when GPS signals are weak
Driver Communication Updates Drivers provide periodic updates on transit status through direct communication channels:
- Scheduled check-in calls with dispatch
- Text message updates at key milestones
- Photo documentation at pickup and delivery
- Personal communication with assigned driver
How to Access Your Vehicle’s Tracking Information
Online Tracking Portals
After booking their order, customers receive an email containing a link to their dedicated order status web page where they can see shipment, carrier and driver information, estimated delivery date, and inspection documents.
What You’ll Need:
- Order confirmation number
- Vehicle Identification Number (VIN)
- Email address used for booking
- Phone number associated with the shipment
Portal Features:
- Interactive map showing current location
- Estimated pickup and delivery windows
- Carrier and driver contact information
- Digital copies of inspection reports
- Real-time status updates and notifications
Mobile Apps and Text Updates
Most people are used to receiving information through apps, though some companies also offer automated email updates that provide convenient tracking options:
Mobile App Benefits:
- Push notifications for status changes
- GPS map integration
- Photo access for vehicle documentation
- Direct communication with customer service
- Offline access to shipment details
Automated Updates:
- Scheduled email notifications
- SMS text message alerts
- Milestone notifications (pickup, in-transit, delivered)
- Delivery confirmation messages
Step-by-Step Guide to Tracking Your Vehicle
Before Your Vehicle Is Picked Up
1. Save Your Tracking Information
- Record your order number and tracking credentials
- Download the company’s mobile app if available
- Add customer service contact information to your phone
- Take photos of your vehicle before pickup
2. Set Up Notifications
- Enable push notifications on mobile apps
- Confirm contact information for updates
- Set preferences for communication frequency
- Subscribe to text message alerts if offered
During Transport
1. Regular Check-Ins
- Log into your tracking portal daily
- Monitor estimated delivery updates
- Watch for route changes or delays
- Keep communication channels open
2. Communication Protocol
- Respond promptly to carrier communication requests
- Provide accurate delivery location information
- Confirm availability for delivery appointments
- Report any concerns immediately to customer service
3. Document the Journey
- Screenshot location updates for records
- Save important communications
- Track actual vs. estimated delivery times
- Note any service issues or delays
Preparing for Delivery
1. Final Preparations
- Confirm delivery appointment 24 hours in advance
- Ensure someone will be available for delivery
- Prepare payment method (cash or certified funds)
- Clear delivery location of obstacles
2. Final Tracking Steps
- Check final location updates
- Verify carrier contact information
- Prepare original pickup documentation
- Plan for thorough vehicle inspection upon delivery
What Information You Can Track
Location Data
- Current GPS coordinates with interactive map display
- Route history showing the path taken
- Speed and direction of the transport carrier
- Distance traveled and remaining miles to destination
- Current city and state location updates
Timing Information
- Original pickup date and time
- Estimated delivery window with regular updates
- Actual transit time compared to initial estimates
- Delay notifications with explanations and new ETAs
- Delivery confirmation with timestamp
Carrier Information
- Driver name and contact number
- Carrier company details and licensing
- Equipment type (open or enclosed trailer)
- Vehicle capacity and load status
- Insurance information and policy numbers
Documentation Access
- Pickup inspection report with condition photos
- Bill of lading and shipping documents
- Insurance certificates and coverage details
- Delivery receipt upon completion
- Photo documentation throughout transport
Common Tracking Issues and Solutions
Limited GPS Coverage Areas
Problem: Remote areas may have spotty GPS or cellular coverage Solutions:
- Expect longer gaps between updates in rural areas
- Rely on scheduled driver check-ins during coverage gaps
- Monitor updates when carrier enters populated areas
- Don’t panic if updates pause temporarily
Technical Platform Issues
Problem: Tracking websites or apps may experience downtime Solutions:
- Save customer service phone numbers for direct updates
- Use alternative tracking methods (SMS, email)
- Clear browser cache or reinstall mobile apps
- Contact customer service for manual status updates
Delayed or Inaccurate Updates
Problem: Tracking information may lag behind actual location Solutions:
- Allow 30-60 minutes for updates to refresh
- Cross-reference multiple tracking methods
- Contact carrier directly for real-time status
- Understand that drivers focus on safe driving first
Tips for Effective Vehicle Tracking
Before Booking
Research Tracking Options
- Compare tracking features between companies
- Ask about real-time vs. periodic updates
- Understand what tracking methods are included
- Get quotes from multiple providers to compare tracking services
- Inquire about additional tracking service costs
- Learn about our state-to-state services for specialized route tracking
Set Realistic Expectations Real-time updates are typically available for enclosed and long-haul shipments; open carriers may provide periodic manual status checks. Different service levels offer different tracking capabilities:
- Economy services may offer basic tracking only
- Premium services typically include real-time GPS
- Enclosed transport often has enhanced tracking features
- Express services usually provide priority tracking updates
During Transport
Stay Engaged but Patient
- Check tracking information reasonably (1-2 times daily)
- Allow for normal delays due to weather or traffic
- Communicate professionally with carriers and customer service
- Keep realistic expectations for delivery windows
Maintain Communication
- Keep your phone accessible for carrier calls
- Update contact information if it changes during transport
- Respond quickly to delivery scheduling requests
- Provide clear directions to delivery location
What to Do When Tracking Shows Delays
Understanding Common Delay Reasons
Weather-Related Delays
- Snow, ice, or severe storms may pause transport
- Flooding or extreme temperatures can affect schedules
- High winds may restrict loaded carrier movement
- Seasonal weather patterns impact delivery times
Traffic and Route Issues
- Construction zones may require detours
- Accident-related traffic can cause delays
- Bridge restrictions may force alternate routes
- Urban congestion during peak hours
Mechanical or Logistical Delays
- Carrier maintenance or inspection requirements
- Loading/unloading scheduling at terminals
- Driver rest period requirements by law
- Permit issues for oversized loads
Steps to Take When Delays Occur
1. Stay Informed
- Monitor tracking updates for explanation
- Contact customer service for detailed information
- Ask for revised delivery estimates
- Request regular update schedules during delays
2. Adjust Your Schedule
- Notify anyone waiting for vehicle arrival
- Reschedule appointments that depend on delivery
- Confirm delivery availability for new timeframe
- Plan alternative transportation if needed
3. Document Everything
- Save screenshots of delay notifications
- Record customer service conversations
- Keep notes about revised delivery dates
- Maintain communication records with carriers
- Review our FAQ section for common delay explanations
Advanced Tracking Features to Look For
Premium Tracking Services
Enhanced GPS Systems
- Sub-minute location updates
- Detailed route optimization tracking
- Weather overlay and impact analysis
- Traffic condition monitoring and rerouting alerts
Integrated Communication Platforms
- Two-way messaging with drivers
- Photo sharing during transport
- Video calls for vehicle status updates
- Direct carrier communication channels
Predictive Analytics
- Machine learning delivery time estimates
- Historical route performance data
- Weather impact predictions
- Automatic delay notifications before they occur
Digital Documentation Features
Electronic Bill of Lading
- Digital signature capabilities
- Real-time document updates
- Automatic customer notification systems
- Cloud storage for permanent records
Condition Monitoring
- Time-stamped photo documentation
- Damage detection and reporting
- Temperature monitoring for enclosed transport
- Security breach alerts and notifications
Conclusion: Making Vehicle Tracking Work for You
Effective vehicle tracking transforms the car shipping experience from anxious waiting to informed monitoring. By understanding the available tracking methods, knowing how to access your information, and maintaining realistic expectations, you can enjoy peace of mind throughout your vehicle’s journey.
Car shipping tracking systems typically offer more detailed tracking information, including the exact route the vehicle is taking, expected delivery times, and any potential delays. The key is choosing a reliable transport company that offers the tracking level that matches your needs and comfort requirements.
Remember that tracking technology is a tool to enhance your shipping experience, not replace good communication with your transport provider. Combine tracking information with regular communication for the best results.
Ready to ship your vehicle with full tracking capabilities? Contact Easy Go Logistics today for a free quote and learn about our comprehensive tracking options that keep you informed every mile of the journey.